Terms and Conditions of Sale

General Terms and Conditions of Sale WebinarPro s.r.l.

Updated Version May 2023

Dear Customer,
We invite you to carefully read the following general terms and conditions of sale. In
these pages, you will find all the necessary information to achieve the best results
from WebinarPro services.

If you have any questions or doubts, do not hesitate to contact us.
These terms and conditions apply to the purchase of webinar services (for example,
the WebinarFacile package), the purchase of platforms for conducting webinars, and
the purchase of digital training products on our e-commerce site (see Article 6bis).

At the end of this document, you will find the general terms and conditions specific
to in-person training courses.

Articles:

● Art. 1 – Introduction and Scope of Application
● Art. 2 – Contract Formation and Activity Coordination Managers
● Art. 3 – Warranties and Responsibilities
● Art. 4 – Copyright
● Art. 5 – Delivery Terms and Termination
● Art. 6 – Price, Payments, and Penalties
● Art. 6bis – Supply of Digital Products
● Art. 6ter – So-called Blended Events
● Art. 6quarter – So-called Hub Clients
● Art. 7 – Personnel
● Art. 8 – Information Regarding Withdrawal Rights (ex art. 49, paragraph 1,
letter (h) of Legislative Decree no. 206/2005 “Consumer Code”)
● Art. 9 – Effects of Withdrawal
● Art. 10 – Standard Withdrawal Form
● Art. 11 – Collaboration Obligations
● Art. 12 – Confidentiality and Ethics
● Art. 13 – Privacy / Information and Consent pursuant to EU Regulation
2016/679 of the European Parliament and Council dated 27/04/2016
● Art. 14 – Jurisdiction
● Terms and Conditions of Sale and Supply Related to In-Person Training
Courses and Events
● Privacy Policy

Art. 1 – Introduction and Scope of Application

WebinarPro s.r.l., Corso Finocchiaro Aprile 14, Milan
Email: comunicazione@webinarpro.it | Tel: 0240700515 | Mobile: 3938104017
invites customers to review these General Terms and Conditions of Sale (“GTC”) that
govern the commercial activities carried out by our company.

These general conditions constitute an integral part of the commercial offer and –
except for any specific derogations expressly agreed in writing or included in Annex
A – shall regulate the contractual relationship between the parties, which shall
originate from the commercial offer itself, as formalized by WebinarPro s.r.l. and
after the Customer’s formal acceptance by means of adherence, according to the
procedures described below.

These conditions constitute an essential part of the contract and shall be deemed
fully accepted by the Customer upon acceptance of the offer.
WebinarPro is a commercial brand owned by WebinarPro s.r.l., via Finocchiaro Aprile
14, 20124 Milan, VAT no. IT09288500961, REA no. 2081498, Share Capital €100,000
fully paid.

Art. 2 – Contract Formation and Responsible Coordinators of Activities

The offer by WebinarPro s.r.l. is issued and remains valid for 30 (thirty) days from the
date of issuance, except for different agreements specifically agreed in writing by the
parties. The confirmation or acceptance of the commercial offer by the Customer
must be made, including by fax, via a purchase order for the product/service,
containing explicit reference to the protocol number and date of the offer, together
with a copy of the same, duly stamped and signed on every page by the legal
representative or his/her delegate.

The contract shall be finalized at the moment the Customer’s acceptance is received
by WebinarPro s.r.l. at its registered office, and from that moment it will produce its
binding effects.
Each party shall appoint a contact person/responsible for managing relations arising
from the contract. Unless otherwise delegated, they shall:

a) maintain contacts with the counterpart;
b) coordinate activities within their workgroup;
c) trace and archive exchanged communications and other correspondence.

Communications exchanged between the appointed contacts shall be considered
validly known by both parties.

Art. 3 – Warranties and Liability

For the execution of the requested activity, WebinarPro s.r.l. will employ personnel
duly hired and/or bound by contractual forms compliant with current labor laws and
in compliance with insurance, social security, welfare, tax, and safety regulations
relevant to the sector, thereby releasing and indemnifying the Customer from any
obligations or responsibilities towards the personnel engaged by WebinarPro s.r.l. on
its behalf in the execution of the contract.

WebinarPro s.r.l. further guarantees that the execution of the contract shall comply
with patents, trademarks, intellectual property rights, and/or copyrights held by third
parties.

WebinarPro s.r.l. undertakes to perform the contractual activities diligently and in
good faith.

WebinarPro s.r.l. does not assume responsibility for researching or sourcing
products unavailable on the sales site. This provision also applies to orders related
to fungible goods (for which only the type and characteristics are described).

WebinarPro s.r.l. is only obliged to deliver what is available in stock and what is
ordered with its suppliers or services available at the time of purchase in the case of
online training products or consultancy services.

WebinarPro s.r.l. cannot be held liable for damages and/or anomalies occurring in
the provision of the service and that are beyond its technical controls, including, by
way of example, malfunctions in telephone and/or telematic network management
or changes in related technology.

WebinarPro s.r.l. disclaims any liability for possible interruptions to the service,
which it undertakes to restore as soon as possible.

WebinarPro s.r.l. shall be liable for damages caused to the Customer resulting from
the malfunction of the technological platform only if such malfunction is attributable
to negligence or gross fault by WebinarPro s.r.l.

WebinarPro s.r.l. shall not be held responsible if, during a webinar event, the
Customer requests Co-Organizer powers and performs actions that compromise the
event’s execution.

Furthermore, WebinarPro s.r.l. shall not be liable for service malfunctions or
interruptions if the Customer conducts a test with our qualified personnel at a
specific location and then proceeds to transmit or receive the webinar from a
different location that was not subjected to any verification test and/or without prior
notice.

If WebinarPro s.r.l. employs third-party suppliers to complete the service offered, it is
not obliged to inform the Customer in advance and cannot be held liable for faults or
damages caused by the supplier.

In any event, WebinarPro s.r.l.’s liability toward the Customer for damages shall not
exceed the lesser of the total contract amount and what the Customer has paid up to
the date of the damage. Under no circumstances shall WebinarPro s.r.l. be liable for
indirect or consequential damages, loss of production, or lost profits.

If WebinarPro s.r.l., in executing the contract, must provide the Customer with
necessary equipment, any damage or destruction of such equipment resulting from
willful misconduct, negligence, or incompetence of the Customer will be charged to
the Customer who will be liable to reimburse the damage.

Art. 4 – Copyright

All content, including digital content, on the websites mondo.webinarpro.it,
webinarpro.it, eventi.webinarpro.it, jiolli.it (news, images, photos, videos, sounds,
trademarks, logos, domain names, application software, databases, graphic layouts,
etc.) is the exclusive property of the Owner and/or third parties where specifically
indicated and is protected by current laws on the protection of intellectual and/or
industrial property rights.

As a result, use is limited to personal information purposes only; any other use is
expressly prohibited without prior written consent from WebinarPro s.r.l.

Unless otherwise specified, rights related to signed works belong to WebinarPro s.r.l.
The use and reproduction of content accessible for a fee are permitted within the
limits of the conditions specifically set forth, which are prerequisites for access to
the dedicated sections of the site.

Any freely accessible content included on the website pages may be freely used
under the following conditions:

a. It must remain in its original format and, if reproduced, must always bear
proprietary or copyright or authorship statements;
b. Use, for any purpose or title, must not be for profit;
c. The source, author, and/or rights holder must be cited (and, if required by the
nature of the content used, also the web address from which it was taken);
d. Direct links to internal pages of this site may be used without prior written
authorization from the Owner;
e. External linking via framing technique is not permitted under any
circumstances. All rights on electronic databases present and accessible on
the site are reserved.

Unless otherwise specified, extraction, reproduction, translation, adaptation, and any
other form of use are prohibited as stated by Articles 64-quater and 64-quinquies of
Law no. 633 of April 22, 1941.

Specifically, according to Article 102-ter of the “Copyright Law,” the legitimate user of
the electronic database made available to the public cannot prejudice the rights
holder of the copyright or any other related right concerning works or performances
contained in the database.

Additionally, the legitimate user of a database made available publicly in any form
cannot perform operations that conflict with the normal management of the
database or cause unjustified damage to the database maker.

Art. 5 – Delivery Terms and Termination

The delivery time indicated in the commercial offer, even if expressly stated, is
considered indicative and not essential. In case of delayed delivery or serious
disruption, the Customer may cancel the part of the order not yet fulfilled only after
notifying WebinarPro s.r.l. via PEC (certified email) of this intention, and the
cancellation will be effective only after 15 (fifteen) working days from the receipt of
such communication, during which period the contract execution can be completed
or the proper continuation of the service can be resumed.

Regarding the delivery of digital products purchased on our e-commerce, please
refer to Art. 6bis of these general terms and conditions of sale.

In case of other breaches of one or more essential obligations of this contract, the
non-defaulting party may demand immediate fulfillment of said obligations by PEC,
granting a term of 15 (fifteen) days.

If the defaulting party does not comply within 15 days of receiving such
communication, the other party may immediately terminate the contract, without
prejudice to the right to claim damages.

Where the availability of the products/services subject to the agreement is not
immediate and, therefore, the execution by WebinarPro s.r.l. is to be understood as
deferred with respect to the conclusion of the contract, WebinarPro s.r.l. will
subsequently formally communicate such availability to the Customer, also for the
purpose of verification.
This contract will be considered immediately terminated pursuant to Article 1456 of
the Italian Civil Code if either party:

a. undergoes bankruptcy or other insolvency procedures;
b. becomes insolvent or transfers assets to creditors;
c. is placed in liquidation voluntarily or compulsorily.

In case of ongoing or periodic execution involving multiple partial fulfillments of
purchased services by WebinarPro s.r.l., our personnel will provide the Customer with
periodic and continuous updates on the progress status of the work according to
methods agreed with the Customer.

Art. 6 – Price, Payments and Penalties

WebinarPro s.r.l. accepts various payment methods, including, by way of example:
credit card, bank transfer, third-party online payment systems (e.g., PayPal, Stripe).

WebinarPro s.r.l. reserves the right to refuse certain payment methods and to
request alternative payment methods for specific orders.

The agreed price/compensation, unless otherwise stipulated in writing, is
understood net of VAT and includes all costs incurred according to the terms and
conditions indicated in the contract.
In the case of sale and/or supply of goods/services not produced or executed by
WebinarPro s.r.l., it reserves the right to make adjustments to compensate for any
verified price increases in purchase prices and other cost components, provided they
exceed 10% from the order date.

Unless otherwise agreed, WebinarPro s.r.l. will invoice the Customer for activities
performed or services rendered based on Activity Reports or progress records
regularly presented by the assigned commercial area representative and signed by
the Customer’s delegated manager, or, in case of ongoing services, regularly per the
economic offer.
Payment must be made according to the methods and deadlines reported in the
economic part of the commercial offer, to WebinarPro s.r.l.’s domicile.
Any payments made to third parties shall not be considered as valid until the
corresponding amounts are received at the domicile of WebinarPro s.r.l. and a
receipt is issued.

When purchasing via Scalapay, you receive your order immediately and pay over the
number of installments you have chosen. You acknowledge that the installments will
be transferred to Incremento SPV S.r.l., related parties, and their assignees, and you
authorize such transfer.

Any delay or irregularity in payment, in addition to the right to commercial interest
pursuant to Legislative Decree no. 231/2002, gives WebinarPro s.r.l. the right to
suspend supplies or terminate ongoing contracts, even if unrelated to the payments
in question, as well as the right to claim damages.

The Customer is required to pay all amounts due in full, even in case of dispute or
controversy, without prejudice to the Customer’s right to deposit said amounts with a
primary credit institution with irrevocable instructions to transfer to the creditor in
case the dispute is resolved in their favor.
Where a fee is stipulated, it will start from the availability of the service or solution,
regardless of the Customer’s actual use.
In case of reconsideration and unilateral withdrawal from the order signed by the
Customer before commencement of performance by WebinarPro s.r.l., the Customer
must pay WebinarPro s.r.l. a penalty amounting to one-third of the total contract
amount if no specific activity has been performed and at least 50% of the same
amount if such activity has been carried out.
However, WebinarPro s.r.l. reserves the right to retain any deposit paid and to claim
further sums as full compensation for suffered damages.

Art. 6bis – Supply of Digital Products

A “digital product” means any product intended for the consumer, including within
the framework of a service, or reasonably foreseen to be usable by the consumer,
even if not intended for them, supplied or made available for a fee or free of charge
in digital format (online courses, materials, etc.).

The purchase of digital products can take place either on the sites
www.mondo.webinarpro.it or www.webinarpro.it, on third-party platforms, or through
direct sales by parties authorized by WebinarPro s.r.l.

If the product is distributed through third-party services, billing charges are borne by
the third-party distributors.

Access to digital materials depends on service activation times which must be
completed within 48 working hours. Unless otherwise indicated, the access right to
materials lasts a maximum of 12 months.

Contents may be updated and modified without notice at WebinarPro s.r.l.’s
discretion. Any delay or irregularity in payment of at least 7 days entitles WebinarPro
s.r.l. to suspend the service, even without notice, as well as the right to claim
damages.

Customers purchasing digital products called “webinars” delivered synchronously
can only have them performed by our personnel Monday through Friday from 9:30
am to 6:30 pm. Any other requirements must be reported and arranged with our
commercial office.

It is absolutely forbidden for Customers who have purchased a synchronous or
asynchronous digital product to request a refund after having used it.
If in-person courses have been purchased, please refer to the specific terms of sale
at the end of this document.

Art. 6ter – So-called Blended Events

With respect to so-called blended events, i.e., events where video recording takes
place at the Customer’s premises or locations chosen by them with possible
streaming, the following special rules apply:

a. The event location must be settled at least 20 (twenty) days before the event date to
allow WebinarPro s.r.l. and its staff to study the setup and technical arrangements.
The price indicated in the estimate may vary depending on the chosen location as
geographical distance and technical features are considered in the final price
calculation.
b. Once agreed with the Customer on event procedures, WebinarPro s.r.l. will handle all
technical arrangements related to the setup and direction of the event.
c. WebinarPro s.r.l. commits during event planning to satisfy the Customer’s requests
as best as possible but reserves the right not to fulfill those that generate additional
burdens or compromise the successful outcome.
d. If one or more event speakers must transmit infographics, slides, presentations,
videos, or other materials, these must be supplied to WebinarPro s.r.l. no later than 7
(seven) days before the event in their final version. Upon delivery, materials cannot
be changed; beyond this 7-day period, no new materials may be transmitted so as
not to jeopardize technical settings or service quality.
e. Once the event location is set, our qualified personnel will conduct a technical
inspection to verify environmental and technical conditions and suitability. This
inspection must take place at least 7 (seven) days before the event date and is
considered essential for the event’s proper success.
f. During event preparations, Customer will receive descriptive documentation for
necessary procedures. This documentation must be read, accepted, signed by the
Customer, and forms an integral part of the contract. Any violation of these
descriptions will be deemed a contractual breach.
g. At the end of the event, the Customer will receive a specific summary document
certifying the event’s successful completion and describing the technical features
implemented. This summary document must be signed by the Customer and will
release WebinarPro s.r.l. from any future liability.

Art. 6quarter – So-called Hub Clients

“Hub” Clients are a specific type of customer who purchase webinar services
intending to include them in a composite offer for resale to a third party.

WebinarPro s.r.l. requires its clients to explicitly declare whether the purchase of
services is functional to such resale in order to guarantee excellent quality
standards. The Customer is required to make this declaration within the contract. In
case of failure or false declaration, the relationship between the parties shall be
regulated as explicitly provided in the contract itself.

When services are purchased by a Hub Client, the latter must appoint an internal
Manager for each project. Likewise, the third-party client of the Hub, to whom the
service will be resold to guarantee excellent service quality, must also appoint a
Project Contact to liaise with WebinarPro s.r.l.

WebinarPro s.r.l. commits not to engage in professional relationships with the
third-party clients of Hub Clients for 12 (twelve) months following the project’s end
date.

Art. 7 – Personnel

WebinarPro s.r.l. declares that it employs personnel with the technical and professional
expertise adequate for the execution of the contract.

WebinarPro s.r.l. reserves the right to select the personnel and collaborators it
deems most suitable for the correct execution of the contract’s activities, employing
its own employees, employees of affiliated or subsidiary companies, subcontractors,
independent collaborators, and freelancers.

The contracting parties, for the entire duration of the contract and for 6 months after
its expiration, termination, or withdrawal, shall not enter into any form of employment
collaboration, whether as employees or independent contractors, direct or indirect,
with the other party’s employees without prior written authorization from the other
party.

In the event of a violation, the injured party may claim a penalty from the other party
equal to two years’ gross salary actually paid to the employee before the termination
of the employment relationship, without prejudice to compensation for greater
damages.

Art. 8 – Information Regarding the Right of Withdrawal (ex art. 49, paragraph 1,
letter (h) of Legislative Decree no. 206/2005 “Consumer Code”)

A customer considered a consumer under the law (Art. 3 D.Lgs. 206/2005, the
so-called “Consumer Code”) has the right to withdraw from the contract, without
providing any reason, within 14 days. The withdrawal period expires 14 days after the
day the consumer or a third party, other than the carrier and designated by the
consumer, acquires physical possession of the last ordered goods or from the day
the consumer gains access to the platform to enjoy the service.

To exercise the right of withdrawal, the consumer must inform WebinarPro s.r.l.,
Corso Finocchiaro Aprile 14, Milan
Email: comunicazione@webinarpro.it | Tel: 0240700515 | Mobile: 3938104017
of their decision to withdraw from the contract through any clear statement (e.g.,
letter sent by post, fax, or email).

It is possible, but not mandatory, to use the downloadable standard withdrawal form
or the standard text. If the consumer decides not to use the attached standard
withdrawal form, they must provide any other explicit statement expressing their
decision to withdraw from the contract.

It is also possible to complete and send the standard withdrawal form or any other
explicit declaration through the websites mondo.webinarpro.it or webinarpro.it.
In such cases, WebinarPro s.r.l. will promptly send a confirmation of receipt of the
withdrawal on a durable medium (e.g., via email).

The withdrawal period is respected if the consumer sends the withdrawal declaration
before the expiry of the 14-day period from the day they or a third party acquire
physical possession of the last ordered goods or the possibility to use the purchased
service.
Customers who do not fall within the definition of consumer under Art. 3 of the
Consumer Code have the right to exercise their right of withdrawal within 14
(fourteen) days from the date of contract signing by providing valid reasons for
exercising this right. The withdrawal is not subject to any penalty except for costs
already incurred by WebinarPro s.r.l. in executing the contract, which shall be
reimbursed in case of withdrawal or retained if a deposit has already been paid.
In the case of products involving consultancy activities aimed at producing the
webinar, partial withdrawal from only one part (consultancy and/or webinar) will not
be allowed, as the two are considered part of an indivisible service.

Art. 9 – Effects of Withdrawal

Following withdrawal from this contract, WebinarPro s.r.l. will reimburse all
payments made by the buyer without undue delay and, in any event, no later than 30
days from the day it is informed by the customer of the decision to exercise the right
of withdrawal.

These reimbursements will be made using the same payment method used by the
customer at purchase, unless otherwise agreed. The customer will not incur any
costs as a result of this reimbursement.

The customer must return or hand over the products without undue delay and, in any
event, within 14 days from the day they communicated their intention to withdraw
from the sales contract. The return costs are borne by WebinarPro s.r.l., provided that
the customer uses the return documents supplied by the company.

The customer is responsible for any diminished value of the product resulting from
handling the goods beyond what is necessary to establish the nature, characteristics,
and functioning of the products.

Art. 10 – Standard Withdrawal Form

Clients wishing to withdraw from the contract using the downloadable standard
withdrawal form are requested to complete and send it to:

WebinarPro s.r.l., Corso Finocchiaro Aprile 14, Milan
Email: comunicazione@webinarpro.it

Subject to the right of the client to exercise the withdrawal right by sending
WebinarPro s.r.l. any other explicit declaration of their decision to withdraw from the
contract, alternatively to the use of the above standard form, the client can use the
following standard text:
“Hereby I/we () notify the withdrawal from my/our () contract concluded for the
purchase of the following goods/services ()
– ordered on () / received on ()
– name(s) of the buyer(s)
– address(es) of the buyer(s)
– date
(*) Delete as appropriate

Art. 11 – Collaboration Obligations

The Customer undertakes to fulfill the services described in the offer and its
attachments, including those implied, necessary, and useful to facilitate the
execution of the assignment by WebinarPro s.r.l.

If the activities covered by this contract are to be carried out at the Customer’s
premises or at a location chosen by the Customer, the Customer undertakes to:

a) Adopt all accident-prevention and workplace hygiene measures required by laws
or administrative provisions to ensure the safety of WebinarPro s.r.l.’s employees and
collaborators;
b) Inform WebinarPro s.r.l. of specific safety and accident-prevention provisions;
c) Notify WebinarPro s.r.l. of any specific environmental risks where the contracted
activities will take place;
d) Inform WebinarPro s.r.l. of all characteristics of the recording environment and the
availability of materials indicated and/or required for the agreed event;
e) Provide any difficulties in obtaining the necessary equipment for the event in a
timely manner. WebinarPro s.r.l. will not be responsible if such communications are
not made in due time;
f) Inform WebinarPro s.r.l. of the presence of any persons or third-party companies
at the Customer’s location, indicating their name, surname, company affiliation, role,
and reason for presence. WebinarPro s.r.l. may exercise the right of withdrawal if the
presence of third parties could cause damage to the event or the Owner.

Art. 12 – Confidentiality and Ethics

The parties undertake to use all documents, data, and confidential information
received from the other party solely for the purpose of carrying out the assignment
covered by this contract, expressly excluding any other purpose, adopting all
necessary measures to ensure adequate protection thereof, particularly refraining
from transferring, communicating, making available, or disclosing in any way to third
parties the content of such documents, data, and information received from the
Customer, for their own or third parties’ benefit.

The parties shall disclose confidential news and information only to employees with
a legitimate need to know them and shall ensure that each complies with all
conditions of this contract. The confidentiality obligation shall remain effective even
after the contractual relationship has ended, except for information that:

a) Is public knowledge not due to a breach of this confidentiality obligation;
b) Was already in possession of the recipient before disclosure;
c) Was obtained by third parties without confidentiality obligations.
Information derived from one-on-one consulting or training activities performed by
WebinarPro s.r.l. concerning in-person or online courses shall also be considered
confidential.

Customers who have attended online or in-person courses may not use the material
to provide consulting themselves or organize events that may cause confusion with
those of WebinarPro s.r.l. for a period of 6 (six) months following the end of the
course.

Art. 13 – Privacy / Information and Consent pursuant to EU Regulation 2016/679 of
the European Parliament and Council dated 27/04/2016

In compliance with the above-mentioned Regulation, we provide the following
information concerning the processing of personal data. For further information, it is
possible to contact the Data Controller and refer to our Privacy Policy.

13.1 Data Controller
WEBINARPRO S.R.L.
Via Camillo Finocchiaro Aprile, 14 – 20124 MILAN
Data Controller’s Email: direzione@webinarpro.it

13.2 Types of Data Collected
Among the Personal Data collected by WebinarPro s.r.l., either autonomously or
through third parties, are: Cookies, Usage Data, email address, first name, last name,
phone number, profession, province, postal code, city, address, company name, VAT
number, sector of activity, and various other types of data.

Detailed information on each type of data collected is provided in dedicated sections
of our privacy policy or through specific informative texts shown before data
collection.

Personal data may be freely provided by the User or, in case of usage data, collected
automatically.

Unless otherwise specified, all requested data are mandatory. If the User refuses to
provide them, it may be impossible to provide the Service. When some data are
indicated as optional, Users are free to refrain from communicating such data
without any consequence on the availability or functioning of the Service.

Users who have doubts about which data are mandatory are encouraged to contact
the Data Controller.

13.3 Methods and Place of Processing of Collected Data
13.3.1 Processing Methods
The Data Controller adopts appropriate security measures to prevent unauthorized
access, disclosure, modification, or unauthorized destruction of personal data.
Processing is carried out using IT and/or telecommunication tools, with
organizational methods strictly related to the purposes indicated.

Besides the Data Controller, in some cases, other subjects involved in the
organization of the company (commercial, marketing, legal staff, system
administrators) or external persons appointed, if necessary, as Data Processors by
the Controller may have access to the data.
The updated list of Data Processors can be requested at any time from the Data
Controller.

13.3.2 Legal Basis of Processing
The Data Controller processes Personal Data relating to the User when one of the
following applies:
● The User has given consent for one or more specific purposes;
● Processing is necessary for the execution of a contract with the User and/or
for pre-contractual measures;
● Processing is necessary to comply with a legal obligation to which the
Controller is subject;
● Processing is necessary for the performance of a task carried out in the
public interest or exercise of official authority;
● Processing is necessary for the legitimate interests pursued by the Controller
or a third party.

It is always possible to request the Controller to clarify the specific legal basis of
each processing and whether the processing is based on law, contractual necessity,
or consent.

13.3.3 Place
Data are processed at the following locations:
● Legal: WebinarPro s.r.l., Corso Finocchiaro Aprile 14, Milan
● Operational: Consorzio ARCA, Viale delle Scienze Ed. 16, Palermo

13.4 Retention Period
Data are processed and retained for the time required to fulfill the purposes for
which they were collected. Therefore:
● Personal Data collected for purposes connected to contract execution
between Controller and User will be retained until contract performance is
completed.
● Personal Data collected for purposes related to the legitimate interests of the
Controller will be retained until such interests are fulfilled. The User may
obtain more information about such legitimate interests in this document’s
relevant sections or by contacting the Controller.

When processing is based on User consent, the Controller may retain Personal Data
longer until such consent is revoked. Moreover, the Controller may be obliged to keep
Personal Data for longer to comply with legal obligations or orders from authorities.
At the end of the retention period, Personal Data will be deleted. Accordingly, after
this period, rights of access, deletion, correction, and data portability cannot be
exercised anymore.

13.5 Purpose of Data Processing
User Data are collected to enable the Controller to provide its Services, as well as for
the following purposes:
Statistics, Contacting the User, Interaction with social networks and external
platforms, Content commenting, Social functionalities, User database management,
Payment processing, Support and contact request management, Address
management and email sending, Registration and authentication, Remarketing and
behavioral targeting, Backup saving and management, Performance testing of
content and functionalities (A/B testing), Viewing content from external platforms,
and Accessing third-party service accounts.

For detailed information on each processing purpose and relevant Personal Data, the
User can refer to the respective sections of this document.

13.6 User Rights
Users may exercise certain rights concerning their Data processed by the Controller.
In particular, the User has the right to:
● Withdraw consent at any time: The User may withdraw consent previously
given for the processing of their Personal Data.
● Object to Data processing: The User may object to processing when it is
based on legal grounds other than consent. Further details on the right to
object are provided below.
● Access Data: The User has the right to receive information about their
Personal Data processed by the Controller, certain aspects of the processing,
and receive a copy of the processed Data.
● Verify and request correction: The User can verify the accuracy of their Data
and request updates or corrections.
● Obtain processing restriction: Upon certain conditions, the User may request a
limitation of processing. In this case, the Controller will not process Data for
any purpose other than storage.
● Obtain Data deletion or removal: Under specific conditions, the User may
request Data deletion by the Controller.
● Receive or transfer Data: The User has the right to receive their Data in a
structured, commonly used, and machine-readable format and, where
technically feasible, request a transfer without hindrance to another
Controller. This applies when Data are processed automatically and based on
User consent, a contract of which the User is a party or related measures.
● Lodge a complaint: The User may lodge a complaint with the competent data
protection authority or seek judicial remedy.

13.7 Cookie Policy
We use Cookies. For more information and to view the detailed notice, the User can
consult the Cookie Policy.

Art. 14 – Jurisdiction

These General Terms and Conditions of Sale supersede any previously adopted by
WebinarPro s.r.l.

For any dispute concerning the interpretation and/or execution of this contract, only
the Judicial Authority shall have jurisdiction, excluding any other invocation of
jurisdiction, even as a guarantee or for related claims.
The contract, as well as these general conditions for unregulated matters, shall be
governed by applicable Italian law.
For any dispute related to this contract, the competent court shall be that of
Palermo.
If the counterparty is a consumer, the court of the consumer shall apply.

Terms and Conditions of Sale and Supply for In-Person Courses and Training
Events

The following conditions are dedicated to our clients who have purchased in-person
courses. We have designed these terms to offer a service that meets the highest
quality standards.

Course Description
(These are some examples of our courses, but these conditions shall apply to any
in-person course organized by WebinarPro s.r.l.)
● Your Academy: Change how you deliver training in two days! This course is for
you if you want to take the training you currently do in-person online or if you
want to start educational marketing. You can create your academy, do
business, and secure passive income.
● Unconventional Public Speaking: Two days to transform your style. This is a
non-conventional public speaking course. You will learn the WebinarPro PDD
method (before, during, after). A clear, simple, and practical process. What to
say, how to say it.
● Webinar & Live Marketing: Find new contacts, turn them into customers, even
starting from scratch and without a list. Discover the most powerful tool to
generate new contacts, convert them into customers and create a continuous
flow of people interested in your offer.
The above courses belong to WebinarPro s.r.l. and are original products carefully
designed and developed for our clients.

Art. 1. Object
The object of these General Terms and Conditions of Sale for in-person courses is
the provision by WebinarPro s.r.l., under the following terms, of one or more training
courses.

Art. 2. Course Registration
Course registrations take place following the purchase of the course on the platform
and payment of the price indicated at checkout within the platform.
If purchased through Scalapay, you receive your order immediately and pay in 3
installments. You acknowledge that the installments will be transferred to
Incremento SPV S.r.l., related entities, and their assignees, and that you authorize
such transfer.

Art. 3. Course Venue and Date
Courses shall be held at physical locations indicated within a reasonable time by
WebinarPro s.r.l. to those who have registered properly.
WebinarPro s.r.l. reserves the right to change the date and venue of the course at any
time.

Art. 4. Postponement or Cancellation of the Course
WebinarPro s.r.l. reserves the right to cancel or postpone courses, notifying the
Client via fax, email, or phone with reasonable notice. Any payments already received
will be refunded or, by agreement with the Client, credited as advance payment for
enrollment in courses at later dates. Any other compensation or refund to the Client
is expressly excluded.

Art. 5. Cancellation
The Client may cancel participation in courses at any time by giving written notice to
WebinarPro s.r.l. by email.
In case of cancellation, the Client shall pay WebinarPro s.r.l. a penalty based on the
individual fee as follows:
● More than 20 days before the course start: 30%
● Between 20 and 10 days before the course start: 50%
● 9 days or less, or no notice: 100%

Substitution of participants is allowed at any time before the course starts, provided
it is communicated in writing.

Art. 6. Conduct Rules for Participants
Course participants must:
a. Use materials and equipment provided by WebinarPro s.r.l. with due care and
diligence;
b. Strictly adhere to safety and conduct rules set by WebinarPro s.r.l. or hosting
entities;
c. Not make video/audio recordings or photographs during courses or at course
venues;
d. Not copy or remove documents obtained during their stay at course venues.

If a participant breaches these rules, WebinarPro s.r.l. reserves the right to confiscate
illicit copies, recordings, photographs, remove or deny the participant access to
courses, and, if necessary, undertake legal actions or complaints.

Art. 7. Copyright
The Client acknowledges, on their own behalf and on behalf of participants, that
courses and related materials are owned by WebinarPro s.r.l. and can only be
obtained from WebinarPro s.r.l. or other Partner firms involved in course delivery.
The Client agrees not to copy, distribute, transfer to third parties, or conduct or allow
others to conduct courses based on such materials.

The Client agrees not to offer courses similar or identical to those attended that
could cause confusion or plagiarism for 6 (six) months following course completion.

Art. 8. Liability
The Client acknowledges that while the course contents and related documentation
have been verified as far as possible, no claims may be made against WebinarPro
s.r.l. if information therein proves incorrect or outdated in parts.

The Client releases WebinarPro s.r.l. from all liability, also toward third parties, from
the use of such information.
WebinarPro s.r.l. reserves the right to make any changes and updates to course
content to keep up with market evolution, without explicit notice.

WebinarPro s.r.l. commits to best describe in-person courses during marketing and
is available to clarify any doubts about the curriculum or course conduct. Therefore,
WebinarPro s.r.l. will not be liable if the course attended does not meet the Client’s
expectations, and no refund claims will be entertained.

Art. 9. Fees, invoicing, payments
Upon participant registration, according to Art. 2, the Client must pay the fees
indicated at registration, plus VAT. Individual participation fees include the cost of
the classroom, teaching equipment, handouts, and other expressly indicated items.
Meals and accommodation expenses are NOT included.

If the purchase was made on our portals and the payment method chosen was
PayPal, any refund accepted by WebinarPro s.r.l. will be made not for the full amount
but only the net amount paid after deducting PayPal’s commission, per PayPal’s
updated Terms of Use.

Art. 10. Sale Price
The sale price is indicated in the product pages within our platform.
WebinarPro s.r.l. reserves the right to create offers, discounts, and promotions
anytime before the course or in-person training event. These promotions may vary
without notice.

The Client is aware that they cannot request discounts retroactively after the event or
payment even if WebinarPro s.r.l. runs marketing activities after registration at full
price.

Art. 11. Jurisdiction
This contract is governed by Italian law.
For any dispute arising in relation to it, the exclusive jurisdiction shall be the Court of
Palermo.

Art. 12. General Provisions
These General Conditions prevail over any differing terms in the Client’s order related
to course registration and any prior verbal or written agreement between the parties,
except for expressly introduced derogations in the contract.

Art. 13. Personal Data Processing
Pursuant to Regulation no. 2016/679 (GDPR), we inform you that data collected on
our platform:
● Will be used for accounting and administrative purposes;
● May be used by WebinarPro s.r.l. for one or more processing operations,
electronically or manually, including entry into company databases for event
and activity information;
● Providing data is optional, but refusal may hinder contract conclusion,
execution, or management;
● Article 7 of Legislative Decree no. 196/2003 grants specific rights such as
being informed of data processing, obtaining confirmation and updates,
objecting to certain processing, and in some cases, exercising opposition
rights for free.
Consent for marketing or other processing (e.g., image reproduction) will be
explicitly collected through forms at the course venue.

Art. 14. Acceptance of Terms
These terms are an integral part of the contractual offer.
The user declares that they have read these Terms and Conditions in full, understood
them, and commit to comply with the Service Terms.
Read the full Privacy Policy in detail at: https://webinarpro.it/privacy/